Privacy Policy

1. bypaté’s Commitment to Privacy

bypaté Pty Ltd (ACN 653 257 857) (‘bypaté’), its subsidiaries and affiliates in Australia are committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information, including through the use of this website (‘the Website’). We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (‘the Privacy Act’). The APPs govern the way in which entities collect, use, disclose, store, secure and dispose of Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.

This Privacy Policy sets out our policies for managing your Personal Information.

2. Privacy Policy

In this Privacy Policy, “we”, “our” and “us” refers to bypaté and “you” or “your” refers to any individual about whom we collect Personal Information.

3. About us

We are a business providing hair products, including shampoos, styling lotions, sprays, wigs and hairpieces to clients.

4. What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we may collect includes: names, addresses, email addresses, phone numbers, facsimile numbers, dates of birth and social media accounts. If information does not disclose your identity or enable your identity to be ascertained, it will not be classified as Personal Information and will not be subject to this Privacy Policy.

We collect your Personal Information for the primary purpose of advertising and selling our goods and services, providing information and direct marketing to you (as listed at terms 6(a) to (m) below). We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

5. Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us: only for the purposes of marketing and selling our products to you as consented by you by visiting the Website and/or purchasing any products advertised for sale on the Website.

6. How do we collect and use your Personal Information?

We may collect your Personal Information in the following ways: by telephone, by email, via the Website, from media and publications, from cookies and from third parties. Please note that we do not endorse nor guarantee the security of website links or the privacy policies of any third parties.

If you are unhappy about having a cookie sent to you, you can set your browser to refuse cookies or choose to have your computer warn you each time a cookie is being sent. However, if you turn your cookies off, some of the Website services may not function properly.

The Personal Information we collect is done as is reasonably necessary to carry out our business, to assess and manage our clients' needs, and provide services. We may also collect information to fulfil administrative functions associated with these services, for example billing, entering into contracts with you or third parties and managing client relationships.

The purposes for which we usually collect and use Personal Information depends on the nature of your interaction with us, but may include:

administering the Website
enabling you to access and view the Website;
enabling you to register an account with the Website;
sending you any information as requested by you;
personalising your experience on the Website;
communicating with you about products that you may be interested in;
responding to requests for information and other general enquiries;
researching, developing and expanding our facilities and services;
publishing comments that you make on the Website together with your name;
sending to you goods that you purchase via the Website;
sending you account statements and invoices;
collecting payments from you; and
sending you marketing communications.

We generally only collect Personal Information directly from you. We may collect and update your Personal Information over the phone, by email, via the Website, over the internet or social media or in person. We may also collect Personal Information about you from other sources, for example:

affiliated or related companies; and
third party suppliers and contractors who assist us to operate our business.

We also may collect and use Personal Information for market research purposes and to innovate our delivery of products and services.

7. Can you deal with us anonymously?

We will provide individuals with the opportunity of remaining anonymous or using a pseudonym in their dealings with us where it is lawful and practicable (for example, when making a general enquiry). However, it is not practicable for us to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect Personal Information about you, you may be unable to utilise our services or participate in our events, programs or activities we manage or deliver.

8. How do we hold Personal Information?

We may store Personal Information in paper-based files or electronic record keeping methods in databases or electronic servers (including trusted third-party storage providers based in Australia and overseas). Personal Information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or destroyed). We take reasonable steps to protect your Personal Information from misuse, interference and loss and from unauthorised access, modification or disclosure, but we cannot guarantee against a cyber attack.

The Website does not use encryption or other technologies to ensure the secure transmission of information via the internet. Users of the Website are encouraged to exercise care in sending Personal Information via the internet.

We do not store any of your credit card information. This is retained by a third-party service provider. As a result, we cannot view, access or store your credit card details and cannot guarantee the strength or effectiveness of the third-party providers. Whilst we will use reasonable endeavours to ensure third-party providers protect your Personal Information, we and our representatives, employees and agents shall not be liable for any misuse of your Personal Information (including credit card details) or any loss suffered by you as a result of a third-party service provider.

We may retain your Personal Information indefinitely, unless we deem it no longer required (in which your Personal Information will be permanently deleted or destroyed). You may request that we delete or destroy any Personal Information we hold about you. We shall use reasonable endeavours to comply with this request in as fulsomely as possible. However, this does not include any data we are obliged to keep for administrative, legal, or security purposes.

You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

9. How do we use and disclose Personal Information?

By using the Website and making any purchases via the Website, you consent to the receipt of direct marketing material from us.

10. How can you access or seek correction of your Personal Information?

You can help us to keep your Personal Information accurate, complete and up-to-date by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change.

APP 12 permits you to obtain access to the Personal Information we hold about you in certain circumstances, and APP 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us via the contact details provided below.

11. What should you do if you have a complaint about the handling of your Personal Information?

You may contact us at any time if you have any questions or concerns about this Privacy Policy or about the way in which your Personal Information has been handled.

You may make a complaint about privacy to us via the contact details provided below.

We will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will endeavour to respond to your complaint within a reasonable time.

If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then gather any relevant facts that may be required, locate and review relevant documents and speak with individuals involved.

We will use best endeavours to investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.

If you are not satisfied with our response to your complaint, or you consider that we may have breached the APPs or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner. The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.

12. How are changes made to this Privacy Policy?

We may amend this Privacy Policy from time to time, with or without notice to you. You may contact us at any time for an updated version of this Privacy Policy, whose contact details are provided below.

13. Contact us

Should you wish to discuss our Privacy Policy further, you may contact us via email at hello@bypate.com