• What type of hair are your products for?
• " While our products were created originally for weak, breakage-prone hair, we believe that every hair type can benefit from a little bit of Bypaté love. From products to repair damaged hair, moisturising shampoo and serums to encourage shine, there’s something for every beaut, belle and beau in our range.
• Do you ship outside of Aus?
• " We’re currently shipping exclusively to Australia, but we have plans to change this soon. Watch this space for updates!
• Are your products animal-friendly?
• " All of our haircare products are made in a way that minimises their impact on the world. The organic ingredients used in our products contain no animal-by-products and are made and distributed in Australia to reduce our carbon footprint and impact on the environment and animal settlements. We don’t suffer for beauty, and believe animals should be afforded the same right!
• How do I track my order?
• " Once your order has been dispatched we’ll send you a tracking number via email. Click on the link in the email to follow your item’s journey.
• I need to return my order. How do I do it?
• " Sometimes things don’t work out. It’s not you, it’s us. But don’t be disheartened. Visit our Shipping and Returns page to take advantage of our 30-day-money-back-guarantee.
• What payment methods do you accept?
• " We accept payments by credit and debit card (Mastercard, VISA and AMEX) as well as Google Pay and Apple Pay. If you want to stretch larger purchases over equal instalments, we will soon be accepting Zip and Afterpay. More details can be found on their policy pages.